Under Canvas
  • Under Canvas Group - Under Canvas- Mt. Rushmore
  • DOE
  • Salary
  • Seasonal

General description of purpose:

Overall management responsibility for the operation of the camp including profitability, guest service, product quality, and overall cleanliness and maintenance of the property. Coaching and leading to create and maintain guest-driven operations with a vision that inspires the team to do their best. Oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and service to achieve the financial objective.

 Employee's responsibilities shall include, but are not limited to: 

  • Operating Budget- assure achievement of annual budget in revenues, costs, and profits through accounting diligence and expenditure controls. Employ efficient accounting practices.

 

  • Departmental Objectives- set written priorities and key objectives for each department. Ensure successful implementation and take corrective action when needed. Regularly inspect all areas of camp and assure that all SOPs are followed.

 

  • Forecasting- monthly forecasting of operating staff and cost expenditures. Plan in accordance with forecasted sales and projected budgets.

 

  • Staff Relations- develop a high level of trust and mutual respect with camp staff in order to reduce turnover and build employee engagement. Communicate effectively and constantly while building staff skill sets, knowledge, and abilities. Be visible and available to all staff while maintaining an open-door policy. Counsel with staff as needed to reduce internal conflict and promote well-being.

 

  • Staff Evaluation- conduct performance appraisals and development plans for staff, correcting and disciplining when needed.

 

  • Guest Service- Through example, establish a friendly, courteous, and service oriented approach to guests which can be also exhibited by all camp staff. Establish and implement guest service standards (SOP) for all departments.

 

  • Sales and Promotion- Regularly review sales solicitation activities, individual productivity, and marketing plans to assure best practices and maximization of sales actions. Work directly with sales department to implement successful events. Maintain credit policies, monitor negative sales trends and take steps to prevent financial loss.

 

  • Leadership- In conjunction with General Manager, assure that all company policies are known and followed. Present an accurate and effective image of successful leadership. Confidently guide and direct camp activities

 

Knowledge, Skills, and Abilities Required: 

  • Knowledge of hotel accounting principles
  • Knowledge of food and beverage operations and/or restaurant experience
  • Experience with hotel housekeeping, maintenance, concierge services, and sales
  • Extensive experience in customer service
  • Supervisory or management experience in a hospitality environment
  • Ability to effectively delegate responsibilities
  • Ability to provide effective corrective action
  • Ability to work for long periods of time outdoors in uncomfortable temperatures
  • Skillful at adaptation to change, personal improvement, and organization
  • Ability to be outgoing, pleasant, and empathetic even in confrontational situations
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