Under Canvas
  • - Under Canvas Group
  • DOE
  • Hourly
  • Full Time

IT Support Agent 


Under Canvas, the country's largest Glamping Company is looking for a tech-savvy individual to assist with all IT related activities within the company. The ideal candidate will have excellent troubleshooting and creative problem-solving abilities, outstanding communication skills, experience with WordPress and Microsoft Office 365, basic knowledge of relational databases and computer networking, quick to grasp new concepts, and be a fantastic team player. 

Employee's responsibilities shall include but are not limited to: 

Supporting Infor HMS and Windsurfer CRS: 

  • Fix software configuration issues 

  • Set up new locations 

  • Load rates and inventory 

  • User and security group maintenance 

  • Act as a liaison between end users higher level support 


Assist with administration of Microsoft Office 365 tenant: 

  • Add/remove users and groups 

  • Assist users with Office 365 products (OneDrive, SharePoint, Outlook, etc.) 

  • Help to find additional ways to utilize Office 365 to streamline workflows 


Assist with configuration of all 3rd party sites and applications: 

  • Expedia Partner Central 

  • Booking.com 

  • Airbnb 

  • Glampinghub 

  • Google Analytics 

  • OnSIP 

  • Zoom 


• Update website content and plugins (WordPress) 
• Troubleshoot and resolve issues with PCs, printers, mobile devices, and networking    

• Configuration and troubleshooting of restaurant POS systems 

• Maintain and troubleshoot VoIP system and equipment 

• Help resolve challenges setting up Internet connections in remote locations 
• Assist with training of employees on technology systems 

• Creating technical documentation and instructional manuals 
• Assisting whenever someone has a question about IT and can't resolve it on their own 


Experience, Education & Certifications 

  • Require high school diploma 

  • Prefer post high school training and education, such as college, technical/trade school, or computer sources 

  • Industry certifications are a plus (Microsoft, WordPress, Cisco, Comptia, etc.) 

  • Must be comfortable assisting users of all technical abilities 

  • Experience with providing support for various operating systems, networking and desktop applications 

  • Previous help desk support experience is preferred but not required 

  • Experience with remote systems monitoring and management 

  • Require reliable vehicle to and from work in addition to customer onsite jobs 

Compensation, Perks & Benefits: 

  • Competitive Compensation 

  • Health Benefits – Medical, vision, dental 

  • 15 days paid time off and 7 paid holidays annually 

  • Fun and Relaxed Work Environment 

*This position does not qualify for relocation reimbursement.*

This position has been closed and is no longer available.
Under Canvas


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